Services

The services we offer include technology installations as well as day-to-day support and maintenance of newly installed and existing technologies within all domains listed. These domains include:

• Audio-Visual Technologies
• Collaboration Technologies (Video Conferencing)
• Control Systems (Venue automation)

  • Repairs
  • Outlets & Switches
  • Service Agreements
  • Panel Upgrades
  • Automations
  • Upgrades
  • Ceiling Installations
  • LED Screens
  • Commercial Installations
  • Emergency Repairs
Reliability

Service Reliability

Service reliability refers to the maximum number of service breaks that can be tolerated within an agreed period; it may be defined as the number of breaks in a timeframe, or as a Mean Time Between Failures (MTBF).

As part of our commitment to providing our clients with quality service, Ventronics has designed the service to be resilient; enhancing in that way reliability.

The commitments in our SLA’s are as follows:

  • No more than 4 (four) failures in 12 (twelve) months, and
  • Mean Time between Failures equal to or greater than 180 days.
    For the provision of the Service covered by this SLA, a Failure will be considered any Incident with Impact = Critical.