Services
The services we offer include technology installations as well as day-to-day support and maintenance of newly installed and existing technologies within all domains listed. These domains include:
• Audio-Visual Technologies
• Collaboration Technologies (Video Conferencing)
• Control Systems (Venue automation)
- Repairs
- Outlets & Switches
- Service Agreements
- Panel Upgrades
- Automations
- Upgrades
- Ceiling Installations
- LED Screens
- Commercial Installations
- Emergency Repairs
Reliability
Service Reliability
Service reliability refers to the maximum number of service breaks that can be tolerated within an agreed period; it may be defined as the number of breaks in a timeframe, or as a Mean Time Between Failures (MTBF).
As part of our commitment to providing our clients with quality service, Ventronics has designed the service to be resilient; enhancing in that way reliability.
The commitments in our SLA’s are as follows:
- No more than 4 (four) failures in 12 (twelve) months, and
- Mean Time between Failures equal to or greater than 180 days.
For the provision of the Service covered by this SLA, a Failure will be considered any Incident with Impact = Critical.
